FAQ
Is this website safe and secure?
Yes, we use the latest security measures to protect your details right from the landing page. 256-bit ssl software is used to encrypt your credit or debit card information when you place an order with us.
Do you ship internationally?
Yes, we ship worldwide on most products, unless mentioned otherwise on the product page of a particular product.
Can I change my online order after I have placed it?
Yes! Please, email us at hello@woofmeowpetstore.com within 2 hours of when you placed the order if you require any changes (including store credits).
What if my item is faulty?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. If you receive your item but are unhappy with the purchase, we will not refund the item unless it arrived damaged, deformed or significantly different to what was described or pictured on our website.
How do I track my order?
You can check on your orders status with the tracking code provided once your purchase has been dispatched.
What happens if my parcel doesn't arrive, or is lost in transit?
Once your parcels have left our supplier's warehouse they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you.
Contact us at hello@woofmeowpetstore.com
Will all my items arrive together?
That entirely depends on what you order. If you purchase products from the one specific brand we feature, they will arrive together. if they're from different distributors they'll often arrive separately.
How can I pay for my online purchases?
We accept all major credit cards: Visa, Mastercard, Amex.
Need any further help?
At Woof Meow, we're always working to improve your experience with fast, simple and easy online shopping; we would love to hear your feedback and ideas from placing your order.
Email us at: hello@woofmeowpetstore.com